SUCCESS STORIES
See how hotels and short-let properties are increasing direct bookings and reducing OTA dependence with the InnGrowth system.
CASE STUDY 01
The Challenge: A 24-room boutique hotel was paying over $18,000/year in OTA commissions with almost no direct bookings.
What We Implemented:
✔ A high-converting direct booking system that increased direct reservations
✔ Automated follow-ups to capture missed inquiries
✔ Targeted campaigns to attract high-intent guests
✔ Instant response system to handle guest questions 24/7
The Results:
📈 40% of bookings now come direct
💰 £12,000+ saved annually in OTA fees
⚡ 3x faster response time → more confirmed bookings
CASE STUDY 02
The Challenge: Managing 15 apartments manually spending 3+ hours daily on guest communication and follow-ups.
What We Implemented:
✔ Centralized booking system across all properties
✔ Automated guest communication from inquiry to post-stay
✔ Review and upsell automation to increase repeat revenue
✔ Tracking system to identify returning guests
The Results:
⏱️ 80% reduction in manual communication
📈 25% increase in repeat bookings
⭐ Improved guest experience and review consistency
CASE STUDY 03
The Challenge: 100% dependent on Airbnb. When the algorithm changed, occupancy dropped by 30%.
What We Implemented:
✔ Direct booking system to reduce platform dependence
✔ Retargeting system to recover lost visitors
✔ Automated follow-ups to convert missed inquiries
✔ Performance tracking to optimize booking sources
The Results:
🚀 Direct bookings increased from 2 → 8 per week
💰 CAD $4,200/month saved in OTA fees
📈 Full occupancy restored within 6 weeks
Every case study represents a real hospitality business that took back control of their revenue. Your property could be next.
Book a free growth call and let’s map out your path to more direct bookings.
